Compliance & Terms of Business

Our commitment to quality and safety

We follow the Early Years Foundation Stage (EYFS) and have robust policies covering safeguarding, health and safety, SEND, equality and inclusion, behaviour, complaints and data protection. Copies are available on request.

Nursery terms at a glance

• Fees are payable monthly in advance by Direct Debit or approved childcare voucher schemes
• A non‑refundable registration fee secures your place; written confirmation is required before start
• Standard hours are 7:30am to 6:00pm, Monday to Friday
• Open 51 weeks a year; closed on bank holidays and for one week over Christmas
• Booked days can’t usually be swapped; extra sessions are billed at current rates
• Holiday absences are chargeable under your normal booking pattern
• Please arrive and collect on time to help us meet statutory staff‑to‑child ratios; late collection charges may apply
• One month’s notice is required for reductions in bookings; six weeks’ written notice to end a place

For full terms, including payment methods, late payment charges and sibling discounts, please ask for our Terms & Conditions.